Information

Image quality issue - FlexScan EV2335W and FORIS FS2332

We announce an image quality issue that could occur in some shipments of FlexScan EV2335W and FORIS FS2332. If you have an affected monitor, we will provide service to solve the issue. Please contact your nearest EIZO subsidiary or distributor for assistance.

The image quality issue is an on-screen phenomenon in which images cannot be displayed correctly from the center to the right side of the screen. This issue may occur when the monitor is used after several months and originates due to a defect in the LCD panel. Please be assured, this issue does not affect product safety.

We sincerely apologize for the inconvenience caused by this issue.

EIZO Corporation

Which models are involved in this service issue?

Products Serial numbers
FlexScan EV2335W Some units with serial numbers between 20001xxx – 50999xxx
FORIS FS2332 Some units with serial numbers between 20001xxx – 35999xxx

How to find the product name and the serial number

1. Name plate on the back of the monitor

FlexScan EV2335W
FORIS FS2332

2. OSD (on-screen display) menu
Please refer to the following links for the further instructions.

Phenomenon

The on-screen image is not be displayed correctly from the center to the right side of the screen when the monitor is used after several months (see below).

This phenomenon does not affect product safety.