FAQ | EIZO CORPORATION

Support

FAQs

<Touch Screen (Infrared Optical Imaging Technology)> The cursor moves irregularly or flips.

• If the surface or a side of the panel is dirty, clean it.

• Check the setting environment of the monitor. This function does not work correctly under the following conditions.

--The panel surface is subject to direct or indirect sunlight or strong light.

--There is some infrared device near the monitor.

--Monitors are adjacent to each other.

• A touch insensitive point on the panel may be touched.

• Touch the panel with your finger, the supplied touch pen, or a non-reflective object that has no risk of damaging the panel surface. If any of the following is used, the touch panel does not work correctly.

--Object whose surface changes in shape when touching the panel, such as a glove

--Mirror-like reflective object

--Transparent object such as an acrylic one

--Thin-edged object

• If an arm (or other stand) is attached, use the monitor in landscape view mode. If the monitor is used in portrait view mode, the monitor does not work correctly. (This product does not support portrait view mode when an arm (or other stand) is attached.)

• This product supports up to two simultaneous touches (multi-touch support). Since the two sensors at both top corners of the screen are used to detect touches, the monitor may not be able to detect two simultaneous touches precisely depending on their positions.

▼ Product Categories：FlexScan FAQ ranking

No.	Question	Category	Date
1	Is it ok to setup the monitor on painted surface?	FlexScan	January 20, 2015
2	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan	January 5, 2015
3	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan
4	Does the power ON/OFF operation shorten backlight life?	FlexScan
5	Does "Usage Time" in the ScreenManager menu c…▼ Does "Usage Time" in the ScreenManager menu count the screensaver's running time?	FlexScan
6	Is it necessary to install the monitor information file…▼ Is it necessary to install the monitor information file attached to the monitor packages?	FlexScan
7	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan
8	How much difference is there between the electromagneti…▼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	FlexScan
9	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via HDMI cable?	FlexScan	December 9, 2014
10	What graphics boards support the EV2730Q, EV2736W, CG27…▼ What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?	FlexScan	December 19, 2014
11	How long is the lifetime of an EIZO monitor?	FlexScan
12	Why does the screen become dark after boot-up a PC, whe…▼ Why does the screen become dark after boot-up a PC, when connecting to a Lenovo PC?	FlexScan	December 26, 2014
13	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan	March 17, 2015
14	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	FlexScan
15	Which type of DVI-D cable should I use for square monit…▼ Which type of DVI-D cable should I use for square monitors?	FlexScan
16	Is it possible to display resolution of 1920 x 1080 wit…▼ Is it possible to display resolution of 1920 x 1080 without scaling?	FlexScan	February 5, 2015
17	<Touch Screen (Analog Resistive Technology)> Some…▼ <Touch Screen (Analog Resistive Technology)> Some deflection may appear on the surface of touch panel portion.	FlexScan	October 2, 2014
18	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
19	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
20	The EIZO EasyPIX Software displays a white screen and s…▼ The EIZO EasyPIX Software displays a white screen and stops working. What should I do?	FlexScan

▼ Product Categories：FlexScan Latest updates

No.	Question	Category	Date
1	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan	March 17, 2015
2	Is it possible to display resolution of 1920 x 1080 wit…▼ Is it possible to display resolution of 1920 x 1080 without scaling?	FlexScan	February 5, 2015
3	Is it ok to setup the monitor on painted surface?	FlexScan	January 20, 2015
4	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan	January 14, 2015
5	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan	January 5, 2015
6	Why does the screen become dark after boot-up a PC, whe…▼ Why does the screen become dark after boot-up a PC, when connecting to a Lenovo PC?	FlexScan	December 26, 2014
7	What graphics boards support the EV2730Q, EV2736W, CG27…▼ What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?	FlexScan	December 19, 2014
8	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
9	<Touch Screen (Analog Resistive Technology)> Some…▼ <Touch Screen (Analog Resistive Technology)> Some deflection may appear on the surface of touch panel portion.	FlexScan	October 2, 2014
10	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
11	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor position is not correct. / Cursor jumps.	FlexScan	October 2, 2014
12	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	FlexScan	October 2, 2014
13	<Touch Screen (Surface Acoustic Wave Technology)>…▼ <Touch Screen (Surface Acoustic Wave Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
14	<Touch Screen (Analog Capacitive Technology)> Cur…▼ <Touch Screen (Analog Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	FlexScan	October 2, 2014
15	<Touch Screen (Analog Capacitive Technology)> Cur…▼ <Touch Screen (Analog Capacitive Technology)> Cursor position is not correct. /Cursor jumps.	FlexScan	October 2, 2014
16	<Touch Screen (Infrared Optical Imaging Technology)&…▼ <Touch Screen (Infrared Optical Imaging Technology)> The cursor moves irregularly or flips.	FlexScan	October 2, 2014
17	<Touch Screen (Infrared Optical Imaging Technology)&…▼ <Touch Screen (Infrared Optical Imaging Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
18	EV3237 does not show any image with DVI connection.	FlexScan	September 24, 2014
19	Images are showed incorrectly in the case that EV3237 i…▼ Images are showed incorrectly in the case that EV3237 is connected via DisplayPort.	FlexScan	September 22, 2014
20	Troubles occur (e.g. locations of windows are changed, …▼ Troubles occur (e.g. locations of windows are changed, the movie stops, the system freezes and so on) after I change PinP or PbyP settings of EV3237.	FlexScan	September 22, 2014

Keyword	Order	Show Items
Product Category	Type of Information